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Shelter Insurance

J.D. Power Ranks Shelter Insurance® #1 for second time in three years.

Mindy Hays

COLUMBIA, MO –  Leading global market research company J.D. Power has announced that Shelter Insurance® ranked “Highest in Customer Satisfaction among Auto Insurers in the Central Region” on their U.S. Auto Insurance Study. Shelter received this honor in 2016 as well. The study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors: Interaction, Policy Offerings, Price, Billing Process and Policy Information, and Claims.


“We’re thrilled to receive this recognition from our customers,” said Rick Means, CEO and Chair of the Board of Directors of the Shelter Insurance Companies. “To receive this two out of the last three years is a testament to the importance we have placed on exceptional customer service. We appreciate the hard work of the agents and employees who made this possible and are grateful to our customers for their trust.”


Shelter Insurance® is represented by Mindy Hays in Monroe City, MO.


The J.D. Power 2018 U.S. Auto Insurance Study measures opinions of customers who have an auto insurance policy. The study is based on evaluations from 3,595 customers of 14 Central Region auto insurers. The study was fielded in February 2018 – April 2018. Visit for more about the study.



The Shelter Insurance Companies offer auto, home, life, farm and business insurance services to customers in 18 states via a network of local insurance agents. Shelter is rated an FSR of “A” (Excellent) by A.M. Best. For more information, contact Jay MacLellan, Director of Public Relations at 573-214-4393.


Shelter received the highest score in the Central Region of the J.D. Power 2018 U.S. Auto Insurance Study of customers’ satisfaction with their auto insurance provider. Your experiences may vary. Visit